Frequently Asked Questions

Frequently Asked Questions2023-11-21T01:34:27+00:00
Do you work on all vehicle makes and models?2024-03-05T17:31:17+00:00

We focus on servicing domestic and Asian cars and light trucks from 1996 onwards, offering comprehensive maintenance and a wide range of repairs. Our expertise includes alignment, brakes, suspension, power steering, wheel bearings, driveshafts, tune-ups, cooling systems, A/C, heating, fluid leaks, and check engine light diagnostics and repairs. We primarily handle only maintenance and basic repairs for European vehicles. Please contact us to confirm service availability for your specific car.

Can I supply my own parts?2023-11-21T17:27:13+00:00

No. We get parts directly from one of our trusted part suppliers. This is an important part of ensuring repairs are performed properly and to the highest possible standards. We prefer to keep a tight grip on both the quality of our repairs and the parts we use.

Are diagnostic fees included in the cost of repairs?2023-11-21T17:26:33+00:00

We may apply some basic inspections like brake and suspension checks toward the cost of repairs. However, diagnostic fees are typically separate from the cost of repair. Properly diagnosing mechanical issues requires the skill and time of a technician. Also, our computers, tools, and equipment are expensive and require regular maintenance and updates.

Do you provide repair estimates over the phone?2023-12-07T20:17:55+00:00

We can provide ballpark repair estimates during a phone conversation, but final repair pricing can only be confirmed after we’ve inspected the car. At your request, we can provide you with a written estimate before beginning a repair.

Will you explain why a service or repair is needed?2023-11-21T19:29:12+00:00

Absolutely! We’re not just selling parts and services; we want to help you know why a service or repair is needed and figure out what’s most important. If there are different options available, we’ll tell you about them. When we indicate the need for a repair, we will also tell you about the potential drawbacks of forgoing the repair or service. We’ll also let you know about the repercussions on the overall functionality of the vehicle and any potential ripple effects on other components.

Do you warranty your repairs?2023-11-21T19:55:45+00:00

Yes, we may provide repair warranties of varying lengths. The duration of the warranty depends on the type of repair or service performed. For instance, alignments carry no warranty while some mechanical repairs will be warrantied for 12 months/12k miles or even longer in some cases. We encourage you to contact us if you have questions about the specific warranty length for your particular repair or service.

Do you work with third-party warranty companies?2024-01-12T19:47:19+00:00

Sure, we work with warranty companies. However, these companies often don’t cover the whole repair bill. You will likely have to chip in for a deductible and possibly part of or even the entire repair cost.

My check engine light is on. What should I do?2023-11-21T20:38:59+00:00

The check engine light, also known as the malfunction indicator light (MIL), serves as a warning signal that something is wrong. When your vehicle’s computer detects a problem with the engine or emissions system, it activates the check engine light to alert you. This indicator plays a crucial role in monitoring and maintaining compliance with environmental pollution guidelines set by the Environmental Protection Agency. Essentially, it’s your car’s way of saying, “Hey, something’s not right—better get it checked out!” For more information, visit our page on check engine light diagnosis and repair.

My maintenance light is on. What does it mean?2023-11-21T20:41:02+00:00

The maintenance light is often mistaken for the check engine light, but it doesn’t indicate that anything is wrong with your car. The maintenance light is programmed to came on after a certain number of miles. It serves as a reminder to schedule routine maintenance for your vehicle. While commonly associated with oil services, this light also aims to prompt you to stay on top of other essential maintenance tasks. For more information on the importance of staying on top of your car’s service schedule see our maintenance light page.

Will my repairs/services be completed the same day I drop off my car?2023-12-10T20:02:50+00:00

While we strive to complete repairs and services promptly, some cases may require additional time for thorough and quality work. Our commitment is to ensure your vehicle receives the attention it deserves, even if it means extending the timeline. Rest assured, we prioritize both efficiency and excellence to deliver the best possible results. Your understanding is appreciated as we work diligently to provide top-notch auto care.

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