Full-Service Auto Repair Specialists
An Auto Repair Business Built by Hard Work and Honesty
When Bayne & Ann Norris decided to buy an auto repair shop in 1986, they had no small business experience and very little background in auto repair. Bayne had been an engineer for Black & Decker for 28 years and Ann was a mother and schoolteacher. They knew it was going to be really tough, but they also understood there were some basic guidelines that every business needed to follow to be successful.
Bayne and Ann’s Guidelines for a Successful Auto Repair Shop
• Customer safety and complete satisfaction above all else
• Treat your employees with respect and fairness
• Earn the trust and respect of your customers and employees in return
The first five years they worked tirelessly, spending 12-14 hours a day at the shop with no vacations. In those hard first years the business grew under the motto, “Always do honest, good work. At a profit if we can, at a loss if we must, but always do honest, good work.” With hard work, dedication, and determination they built a successful auto repair business. Along the way they also earned the confidence of their employees and the trust and loyalty of their customers.
Today, nearly 40 years later, Brown’s is proud to still be family owned and operated. Bayne and Ann’s sons, Scott and Bryan, run the business now. Bayne is mostly retired, but he still takes care of the business insurance needs from home, and Ann works part time from home doing our paperwork.
The Brown’s team has grown over the years to include:
More than 30 years of automotive experience
Graduated from NCSU in 1989 with a degree in business management
Specializes in:
Alignment
Drives: Toyota Camry
Likes: Spending time with family
More than 30 years of experience as an automotive service advisor
Graduated from NCSU in 1986 with a degree in economics
Licensed NC State Inspector
Drives: 1993 Toyota Corolla & 1975 Chevy Pickup.
Likes: Spending time with family and visiting the NC mountains
35+ years of auto repair experience
ASE Certified technician
Specializes in:
Engine diagnostics and repair
Brake repair
Air conditioning repair
Drives: 2008 Chevrolet Silverado
Likes: Hot Rods, fishing, camping, and the beach
20+ years of auto repair experience
ASE Certified technician
Specializes in:
Alignment
Suspension repair
Licensed NC state inspector
Drives: 2006 Honda Accord
Likes: Kayaking and fishing
15+ years of auto repair experience
Specializes in:
Vehicle Maintenance
Tune-ups / engine repairs
AC repair
Tires / suspension repairs
Licensed NC state inspector
Drives: 2007 Honda Civic
Likes: Spending time with his wife and family, and going to car shows and racing events
20+ years of auto repair experience
Specializes in:
Import vehicle repair
Maintenance
Tune-ups / engine repairs
AC repair / Timing belts
Tires / suspension repairs
Drives: 2006 Toyota Tundra
Likes: Working on cars and traveling
Nearly a decade of experience as an automotive service advisor
Drives: 2005 Toyota Corolla, 2022 Toyota Corolla, and 1998 Ford Ranger.
Likes: Reading, playing video games, and spending time with her family and pets.
Sniffing out potential vehicle trouble by doing a basic inspection of brakes, fluids, belts, and tires. When repairs are needed, he digs into diagnostics and tracks down solutions.
Drives: He can’t. His legs are too short and having no thumbs makes steering pretty challenging.
Likes: Making sure our customer’s leave our shop safe and happy.
What we do:
We’re a full-service auto repair shop servicing most foreign and domestic cars and light trucks.
Services we provide:
- Alignment
- Brake Service
- Engine Diagnostic & Repair
- Suspension Repair
- Maintenance Services
- Oil Change
- Tire Replacement & Repair
Vehicles and light trucks we service include: Acura, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Isuzu, Jeep, Kia, Lexus, Lincoln. Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac. Saturn, Scion, Subaru, Suzuki, and Toyota. We also offer maintenance services and some repairs for European vehicles including Audi, BMW, Mercedes-Benz, Volkswagen, and Volvo.
What we strive for:
At Brown’s Alignment, our ultimate goal is complete customer satisfaction with the hope of earning their trust and continuing business. When we make recommendations for repairs, we do so with our customer’s safety and the health and longevity of their vehicle as our top priorities. Our advisors take time to explain why certain repairs should be prioritized due to safety or urgency, and also encourage our customers to perform recommended maintenance on schedule to ensure their vehicle will continue to be safe and reliable. We do our best to make sure our customers know what we are repairing or maintaining and why the service is needed. Our entire staff understands that vehicle repair and maintenance can be expensive, and we are committed to providing each of our customers with quality automotive services at reasonable prices.