An Auto Repair Business Built by Hard Work and Honesty
When Bayne & Ann Norris decided to buy an auto repair shop in 1986, they had no small business experience and very little background in auto repair. Bayne had been an engineer for Black & Decker for 28 years and Ann was a mother and schoolteacher. They knew it was going to be really tough, but they also understood there were some basic guidelines that every business needed to follow to be successful.
Bayne and Ann’s Guidelines for a Successful Auto Repair Shop
• Customer safety and complete satisfaction above all else
• Treat your employees with respect and fairness
• Earn the trust and respect of your customers and employees in return
The first five years they worked tirelessly, spending 12-14 hours a day at the shop with no vacations. In those hard first years the business grew under the motto, “Always do honest, good work. At a profit if we can, at a loss if we must, but always do honest, good work.” With hard work, dedication, and determination they built a successful auto repair business. Along the way they also earned the confidence of their employees and the trust and loyalty of their customers.
Today, nearly 40 years later, Brown’s is proud to still be family owned and operated. Bayne and Ann’s sons, Scott and Bryan, run the business now. Bayne is mostly retired, but he still takes care of the business insurance needs from home, and Ann works part time from home doing our paperwork.
The Brown’s team has grown over the years to include:
What we do:
We’re a full-service auto repair shop servicing most foreign and domestic cars and light trucks.
Services we provide:
- Alignment
- Brake Service
- Engine Diagnostic & Repair
- Suspension Repair
- Maintenance Services
- Oil Change
- Tire Replacement & Repair
Vehicles and light trucks we service include: Acura, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Isuzu, Jeep, Kia, Lexus, Lincoln. Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac. Saturn, Scion, Subaru, Suzuki, and Toyota. We also offer maintenance services and some repairs for European vehicles including Audi, BMW, Mercedes-Benz, Volkswagen, and Volvo.
What we strive for:
At Brown’s Alignment, our ultimate goal is complete customer satisfaction with the hope of earning their trust and continuing business. When we make recommendations for repairs, we do so with our customer’s safety and the health and longevity of their vehicle as our top priorities. Our advisors take time to explain why certain repairs should be prioritized due to safety or urgency, and also encourage our customers to perform recommended maintenance on schedule to ensure their vehicle will continue to be safe and reliable. We do our best to make sure our customers know what we are repairing or maintaining and why the service is needed. Our entire staff understands that vehicle repair and maintenance can be expensive, and we are committed to providing each of our customers with quality automotive services at reasonable prices.